POLICIES

Policies

Please read all the policies before placing a pre-order.
This helps us keep the process clear, fair, and smooth for every customer.

1. Pre-Order Policy

Rules & Policies for:

  • Returns & Exchanges
  • Size Selection
  • Delivery Timeline
  • Local Delivery
  • Payment
  • Availability

Pre-Order Policy

2. Return & Refund Policy

Rules & Policies for:

  • No Cancellations
  • No Returns
  • Exceptions
  • Reporting an Issue
  • Return Shipping Cost
  • Return Address

Return & Refund Policy

3. Sizing Policy & Support

Rules & Policies for:

  • Customer Sizing Responsibility
  • Important Sizing Information
  • Size Changes
  • Store Fitting Option
  • Our Sizing Support

 

Sizing Policy & Support

Need more Help?

Explore the Frequently Asked Questions (FAQ'S) Page: Here

Email: support@alimmas.com
Call / WhatsApp: +254 (0) 7 400 700 63