PRE-ORDER POLICY

Pre-Order Policy

Please read our pre-order policy carefully before placing your order. This helps us keep the process clear, fair, and smooth for every customer.

Payment

Payment must be confirmed before we place your order with the supplier. Your final cost will be shared before payment.

Availability

Supplier stock can change quickly. We confirm availability before ordering, but items may sell out before payment is completed.

Delivery Timeline

Delivery time  is within 15 business days. Please note that delivery times are estimates and may vary due to supplier processing, shipping, customs, or other delays outside our control.

Size Selection

Customers are responsible for choosing the correct size. We can assist with size charts where available, but final size selection is made by the customer.

Returns & Exchanges

Pre-order items are ordered specially for each customer. All pre-orders are final. Returns, size changes or exchanges are not accepted after ordering. Payments are non-refundable

Local Delivery

Local delivery fees within Kenya are paid separately. Customers may also collect orders from our Nairobi store once they arrive.

By placing a pre-order with Alimma Pre-Order Services, you agree to our pricing, timeline, delivery, and pre-order conditions.