PRIVACY

This policy applies to all data subjects whose personal information we collect, regardless of the country where they live or work.

It applies to personal information provided through our websites, stores, mobile applications, loyalty programs, email, telephone, third-party tools, or any other communication channels.

Personal Identifiable Information, also referred to as personal data, means any information relating to an identified or identifiable person.

This may include information such as your name, identification details, location information, online identifiers, or other details connected to your identity.

To conduct business with you, we may collect:

• Your name
• Mobile number and email address
• Delivery or location information
• Payment-related information processed by third-party providers
• Online identifiers and browsing activity
• Personal preferences and shopping interests

For employees, consultants, and fashion models, we may collect additional information required for identification, labour law compliance, contracts, payroll, emergency contacts, and human resources purposes.

We may collect your personal information when you:

• Place an order or make an enquiry
• Register an online profile
• Subscribe to newsletters or marketing communications
• Browse or use our website or other channels
• Purchase, return, exchange, or enquire about products
• Enter promotions or competitions
• Contact us by email, phone, WhatsApp, or social media
• Apply for a vacancy, model role, or consultant position

We may also receive personal information from trusted third parties where you have given consent or where permitted by law.

Our premises may be equipped with CCTV cameras for safety and security purposes.

We use cookies and similar technologies to understand how customers use our website, improve browsing experience, analyse website visits, understand product preferences, and provide more personalised communication and products.

A cookie is a small text file stored on your computer or mobile device. Cookies may collect information such as your device identity, server address, domain name, visit time and date, pages viewed, and browser type.

We may use trusted third-party services such as Google Analytics to collect, monitor, and analyse website usage.

If you prefer to avoid cookies, you can disable cookies in your browser and delete cookies already saved in your browser.

If you do not accept cookies, some website features may not function properly and your browsing experience may be affected.

We use your personal information to:

• Process orders and payments
• Deliver products and services
• Communicate with you about orders, products, services, and offers
• Maintain and update our customer database
• Improve our website, products, services, and customer experience
• Prevent and detect fraud or abuse
• Comply with applicable laws and regulatory obligations
• Manage contracts with fashion models, employees, consultants, and service providers
• Carry out human resources management where applicable

By completing an order or signing up, you may receive emails related to your order, review requests, service updates, and promotional communications where permitted.

If you no longer wish to receive marketing emails or SMS messages, you may unsubscribe using the unsubscribe option provided in the message.

Styles By Alimma may use third-party services for analytics, marketing, payment processing, and online transactions.

• Google Analytics and Google Digital Marketing
• Social media platforms including Facebook, Instagram, YouTube, Pinterest, TikTok, and Twitter/X
• Shopify for online store transactions
• Paystack Payments Limited for online card payments

These third parties may process data according to their own privacy policies and the services they provide to us.

We put reasonable safeguards and measures in place to protect your personal information from misuse, unauthorised access, disclosure, alteration, destruction, or loss.

While we strive to protect your personal information, we cannot guarantee that it will be protected under all circumstances, including events beyond our reasonable control.

You have the right to access your personal information and exercise your rights in relation to your data.

For Shopify customer account data, you may also refer to Shopify’s customer account guidance: Shopify Customer Accounts.

We use Shopify to facilitate online transactions. Information provided during transactions may be collected and processed by Shopify on our behalf.

For details on how Shopify handles data, please refer to Shopify’s privacy and data protection terms: Shopify Data Protection Terms.

Styles By Alimma will not use your personal information for purposes other than those for which it was provided or collected, unless permitted by law or authorised by you.

We may share your information internally within our company structures and externally with service providers such as payment processors, hosting providers, delivery partners, lawyers, auditors, consultants, and other third parties who support our business operations.

We do not share your personal information with third parties for their own marketing purposes without your consent.

As part of our service provision, we may use third-party servers, databases, hosting providers, or processors located outside Kenya.

Where your personal data is transferred outside Kenya, we will consider applicable safeguards, legal requirements, adequacy of protection, necessity, regulatory approval, or your consent where required.

We may access, use, preserve, transfer, or disclose your personal information where necessary to:

• Comply with applicable law, regulation, or legal process
• Respond to reasonable requests from regulatory authorities
• Protect the safety, rights, property, or security of Styles By Alimma
• Investigate potential violations of our policies or terms
• Detect, prevent, or address fraud, security issues, or technical problems

As a data subject, you may have the right to:

• Be informed about how your personal data is used
• Request access to personal information held about you
• Request correction of inaccurate or incomplete data
• Object to or restrict processing of your personal data
• Withdraw consent where processing is based on consent
• Request deletion of personal data where legally applicable
• Object to direct marketing
• Complain to the relevant data protection authority

To exercise your rights, please contact us using the contact details below.

We do not knowingly collect personal information from minors. If you are under the age of 18, please do not provide personal information on our website.

Details regarding our complaint handling mechanism can be provided upon request. Please contact us for more information.

This Privacy Policy is effective from 21 September 2019. We may update or change this Privacy Policy from time to time.

Your continued use of our website, products, and services after being notified of updates represents your acknowledgement of the changes and agreement to the updated Privacy Policy.