FREQUENTLY ASKED QUESTIONS

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Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to support@alimmas.com

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  • Order Process - Question
  • Payment options - Question
  • Shipping and delivery - Question
  • Returns and RefundsIs - Question
  • Privacy and data protection - Question

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Frequently asked Questions

YES
  • Use the items request form to specify the dress you find and want. We will source it for you.
  • We also have create a catalogue of selected pre-order items that you choose from and directly order. These dresses are available through pre-order ONLY.

    The delivery time for all pre-orders is within 15 business days.
    Please note that delivery times are estimates and may vary depending on supplier availability, shipping logistics, and customs processing. Delays may occur due to factors beyond our control. Refunds will not be issued for late deliveries.

    NO! Returns are generally not accepted.
    • All pre-orders are final as we order the items specifically for you.
      • Pre-Orders cannot be cancelled, changed (Size or colour) or returned.
    • Payments are non-refundable
    YES.
    • However: It is the customer’s full responsibility to ensure that the correct size is selected when placing a pre-order.
    • Please consider the specific style and fit of the dress before choosing a size.
    • If unsure, you are welcome to visit our physical store to try on a similar dress for accurate sizing.
    You can choose the Payment structure that suit better to you:
    • Full payment: Full amount upfront
    • Prtial Payment: A deposit must be paid before we place the order. The remaining balance must be paid before delivery
    • A pre-order means the item is not stocked in advance. It will be sourced after customer place an order for it.
    • Once you place your order and payment is made, we source the item (dress) specifically for you from our suppliers and deliver it to you.
    • We immediately source your dress after you place your order and do the payment, ensuring you receive the style you love as quick as possible.
    • However, sometimes the Dress could be sold out. In this case we’ll suggest alternative or refund your payment.
    • Because the dress is ordered first after your payment, delivery may take up to 15 business days.
    • And Because the dress is ordered especially for you, pre-orders cannot be cancelled or returned.

    Below are our shipping costs

    Pick up from our Store in Nairobi:
    FREE

    CBD Delivery
    Same Day
    Ksh 100

    Home delivery (Pick up Mtaani: Nairobi environs:
    Same Day
    Ksh 150

    Delivery via Bus (Kitengela, Thika, Kikuyu)
    1-2 Business days
    Ksh 200

    Same Day Delivery
    (Kilimani, Buruburu, Kileleshwa, Garden City, Riverside, South B & C, Langata, Runda, Kahawa Sukari, Karen, Ruaka, Ruiru)
    Ksh 300

    Zone 1 Delivery
    (Kilimani, Kileleshwa, Buruburu, Garden city, Allsops, Riverside, Strathmore, Pangani South B, South C Roysambu)
    1-2 Business days
    Ksh 300

    Zone 2 Delivery
    (Donholm, Umoja, Runda, Thindigua, Langata, Kinoo, Kahawa Sukari, Embakasi)
    1-2 Business days
    Ksh 400

    Zone 3 Delivery
    (Ruaka, Garellia, Karen, Maziwa, Syokimau, Saika, Ruiru, Membley)
    1-2 Business days
    Ksh 500

    Zone 4 Delivey
    (Kikuyu, Kenyatta road, Utawala, Kitigiti etc)
    1-2 Business days
    Ksh 600

    Zone 5 Delivery
    (Juja, Ngong,Rongai etc)
    1-2 Business days
    Ksh 700

    Zone 6 Delivery
    (Kitengela,Athiriver,Ruai etc)
    1-2 Business days
    Ksh 800

    Other Cities Around Nairobi
    (Kamulu,Thika, Limuru)
    1-2 Business days
    Ksh 1,200

    International
    10-21 Business days
    Varies by country (contact the customer support team +254 (0) 7 400 700 63)

    Generally, Return of Items order via Pre-order can not be returned or exchange.

    If the items delivered were damaged during the delivery, please us so that we arrange a pickup.

    Contact us:
    Tel: +254 (0) 7 400 700 63
    E-Mail: support@alimmas.com

    • ✔ Access to exclusive and hard-to-find dresses
    • ✔ Personalized sourcing assistance
    • ✔ Secure shopping experience
    • ✔ Reliable delivery services
    • ✔ Dedicated customer support
    • ✔ Backed by the trusted Styles By Alimma brand

    Support Questions

    You can reach us in various ways:

    Hotline:
     ☎ TEL: +254 (0) 7 400 700 63 WhatsApp: +254 (0) 7 400 700 63

    By e-mail:
     Email contact:
    support@alimmas.com

    Visit us at our Nairobi Store:
     Styles By Alimma Store
    Digital Shopping Mall
    2nd Floor - Shop F18
    Moi Avenue Opposite MKU Towers
    Nairobi
    Kenya

    Opening Hours:
    MON - SAT: 9:00 AM - 7:30 PM

    Don't hesitate to contact us! Our customer service team is at your disposal to answer all your questions.

    Order Process - Question

    • ✔ Access to exclusive and hard-to-find dresses
    • ✔ Personalized sourcing assistance
    • ✔ Secure shopping experience
    • ✔ Reliable delivery services
    • ✔ Dedicated customer support
    • ✔ Backed by the trusted Styles By Alimma brand

    There are several ways to place an order.

    Here are your options. Choose the one that’s easiest and best for you.

    1. Through our online store, which is available 24/7.
    2. You can also simply call us directly to place your order. Our phone number is: 7 400 700 63.
    3. You can also send us your order via WhatsApp.

    Your order will be processed promptly, no matter which method you use to place it.

    YES
    • Use the items request form to specify the dress you find and want. We will source it for you.
    • We also have create a catalogue of selected pre-order items that you choose from and directly order. These dresses are available through pre-order ONLY.

      After you have placed your order, you will automatically receive a confirmation (either via email if you provide us with one, or via WhtsApp if you provide us with your WhatsApp).

      This message will contain all the information about your order, such as the item, billing and delivery address and payment information.

      After we receive payment, we will process your order.

      NO! Returns are generally not accepted.
      • All pre-orders are final as we order the items specifically for you.
        • Pre-Orders cannot be cancelled, changed (Size or colour) or returned.
      • Payments are non-refundable

      The delivery time for all pre-orders is within 15 business days.
      Please note that delivery times are estimates and may vary depending on supplier availability, shipping logistics, and customs processing. Delays may occur due to factors beyond our control. Refunds will not be issued for late deliveries.

      Payment options - Question

      1. Payment Options:
      You can choose the payment structure that suits you best:
      • Full payment: Full amount upfront
      • Prtial Payment: A deposit must be paid before we place the order. The remaining balance must be paid before delivery

      2. Payment methods

      We offer various payment methods so that you can always find the method that suits you best.
      Is your desired payment method not listed? Please contact us here

      You can pay with:

      • Pay Cash on delivery:
        - Order Online, pickup and pay in our physical store in Nairobi.
        - Pay on Delivery at home/your defined adress
      • MPESA Payment
      • Credit card: You can pay by credit card. We accept: VISA and Mastercard
      • PayPal: You can also pay with PayPal

      Is your desired payment method not listed? Please contact us here

      Please refer to our Payment policy for more informations & details

      Yes

      If you have problems with the payment, please contact us and give us as much information about your order as possible.

      We will then try to solve the problem

      Shipping and delivery - Question

      We actually deliver to:

      • Kenya
      • Uganda
      • Tanzania

      Below are our shipping costs

      Pick up from our Store in Nairobi:
      FREE

      CBD Delivery
      Same Day
      Ksh 100

      Home delivery (Pick up Mtaani: Nairobi environs:
      Same Day
      Ksh 150

      Delivery via Bus (Kitengela, Thika, Kikuyu)
      1-2 Business days
      Ksh 200

      Same Day Delivery
      (Kilimani, Buruburu, Kileleshwa, Garden City, Riverside, South B & C, Langata, Runda, Kahawa Sukari, Karen, Ruaka, Ruiru)
      Ksh 300

      Zone 1 Delivery
      (Kilimani, Kileleshwa, Buruburu, Garden city, Allsops, Riverside, Strathmore, Pangani South B, South C Roysambu)
      1-2 Business days
      Ksh 300

      Zone 2 Delivery
      (Donholm, Umoja, Runda, Thindigua, Langata, Kinoo, Kahawa Sukari, Embakasi)
      1-2 Business days
      Ksh 400

      Zone 3 Delivery
      (Ruaka, Garellia, Karen, Maziwa, Syokimau, Saika, Ruiru, Membley)
      1-2 Business days
      Ksh 500

      Zone 4 Delivey
      (Kikuyu, Kenyatta road, Utawala, Kitigiti etc)
      1-2 Business days
      Ksh 600

      Zone 5 Delivery
      (Juja, Ngong,Rongai etc)
      1-2 Business days
      Ksh 700

      Zone 6 Delivery
      (Kitengela,Athiriver,Ruai etc)
      1-2 Business days
      Ksh 800

      Other Cities Around Nairobi
      (Kamulu,Thika, Limuru)
      1-2 Business days
      Ksh 1,200

      International
      10-21 Business days
      Varies by country (contact the customer support team +254 (0) 7 400 700 63)

      NO! Returns are generally not accepted.
      • All pre-orders are final as we order the items specifically for you.
        • Pre-Orders cannot be cancelled, changed (Size or colour) or returned.
      • Payments are non-refundable
      We will use different way or shipping service providers to deliver your orders.
      • Mororbikers: Used generally in Nairobi and Suburbs
      • Buses
      • Pick up at our Nairobi Store: We do have a physical Store in Nairobi where you can shop directly or order Online and pickupthere.

        Styles By Alimma Shop in Nairobi
        Digital Shopping Mall
         2nd Floor - Shop F18
        Moi Avenue Opposite MKU Towers
        Moi, Nairobi, Kenya

        Tel: +254 7 400 700 63
        E-Mail: support@alimmas.com

      If your Order is taking too long to arrive, please get in touch with us and we will offer you a solution immediately.

      Contact us:
      Tel: +254 (0) 7 400 700 63
      E-Mail: support@alimmas.com

      Check the goods - ideally in the presence of our logistics partner - to ensure that they are intact.

      We know that the fast-moving logistics business often does not allow for this and we therefore also accept later reports.

      If product(s) is(are) damaged, you should report this to us within 2 days after delivery of the Order.

      In this case, send us an e-mail with your order number and photos of the damaged product(s)

      Our E-Mail: supporto@alimmas.com

      We try to process your order as quickly as possible so that you receive your product as soon as possible,
      so please understand that changes are no longer possible after the Produicts / your Order has been dispatched.

      However, please contact us and we will check whether we can still make a change.

      Contact us:
      Tel: +254 (0) 7 400 700 63
      E-Mail: support@alimmas.com

      Generally, Return of Items order via Pre-order can not be returned or exchange.

      If the items delivered were damaged during the delivery, please us so that we arrange a pickup.

      Contact us:
      Tel: +254 (0) 7 400 700 63
      E-Mail: support@alimmas.com

      Returns and RefundsIs - Question

      NO! Returns are generally not accepted.
      • All pre-orders are final as we order the items specifically for you.
        • Pre-Orders cannot be cancelled, changed (Size or colour) or returned.
      • Payments are non-refundable
      Generally, Return of Items order via Pre-order can not be returned or exchange.

      If the items delivered were damaged during the delivery, please us so that we arrange a pickup.

      Contact us:
      Tel: +254 (0) 7 400 700 63
      E-Mail: support@alimmas.com

      The return address is:  
      Styles By Alimma Shop in Nairobi
      Digital Shopping Mall
       2nd Floor - Shop F18
      Moi Avenue Opposite MKU Towers
      Moi, Nairobi, Kenya

      Privacy and data protection - Question

      We take the protection of your personal data seriously and use security measures to protect it. You can find more information in our privacy policy here
      We do not pass on your data to third parties unless this is necessary to process your order or to fulfil legal requirements.
      If you have created a user account, you can manage your personal data in your user account or contact us to make changes or delete your data.
      You can view our privacy policy here, where you will find details of how we process your personal data. If you have any questions about data protection, you can contact us.
      Unable to find satisfactory answers ? Contact Support
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